FAQ
Frequently Asked Questions
Most download and order issues can be solved very quickly using the information below. Please check the relevant section before contacting us.
1. How do I download the books or files I have purchased?
Once your payment has been completed, your download should be available immediately.
You can usually access your files in two ways:
From your order email
You should receive an email containing a link to your digital purchase. If you cannot see it, please check your spam or junk folder.
From your AMS Music Shop account
If you created or used an account when ordering, sign in at the top of the website and open your order to access the available downloads.
If you have forgotten your password, use the Forgot Your Password? option on the sign-in page.
The images below show where to find your downloads within your account:
If you still cannot locate your purchase, please contact us and include your order number and the email address used when ordering.
2. I downloaded my files but cannot open them. What should I do?
AMS Music Shop products may contain PDF, MP3 and ZIP files, depending on the product you purchased.
If you have downloaded a ZIP file, it must first be extracted before you can access the files inside.
Windows: right-click the ZIP file and choose Extract All.
Mac: double-click the ZIP file.
iPhone or iPad: open the Files app, locate the ZIP file and tap it. Your device will create a folder containing the extracted files. Apple supports opening ZIP files directly in the Files app. Apple Support
If you cannot find a downloaded file on an iPhone or iPad, check Files → Browse → Downloads. Apple Support
PDF files can normally be opened using your device’s built-in PDF viewer, browser or a PDF reader application.
If you still cannot open the files after trying the above, please contact us and we will help.
3. My download attempts have expired. What do I do?
Some digital downloads have a limited number of download attempts.
Occasionally, a poor or interrupted internet connection can use more than one attempt if the download repeatedly starts and fails.
If your available download attempts have been used, please contact us with your order number and we can help restore access to your purchase.
4. How are digital products delivered?
All products sold by AMS Music Shop are digital products.
Once your payment has been processed, your download becomes available through your order and you should also receive an email containing access to your purchase.
Depending on the product, your download may contain:
• PDF books or sheet music
• MP3 backing tracks
• MP3 performance tracks
• ZIP folders containing several files
No physical products are posted.
5. I have not received my download email. What should I do?
First, please check your spam or junk folder.
Also check that you entered the correct email address when placing your order.
If you have an AMS Music Shop account, sign in and check your order history because your downloads may also be available there.
If you still cannot locate the purchase, contact us with your name, order number and the email address used at checkout.
6. I cannot sign into my account.
Click Sign In at the top of the shop.
If you have forgotten your password, select Forgot Your Password? and follow the instructions to reset it.
If you continue to have difficulty accessing your account, please contact us.
7. Will I receive a physical copy of the book or sheet music?
No.
AMS Music Shop sells digital products only.
Nothing will be posted to you. Your purchase will be supplied electronically as downloadable files.
You are welcome to print PDF books and sheet music for your own personal use.
8. Why does the price look different in my currency?
AMS Music Shop uses USD as its main shop currency, but the website allows you to view prices in several different currencies.
Converted prices may vary slightly because currency exchange rates change.
Your bank, card provider or payment service may also use its own exchange rate when processing the transaction.
You can change the displayed currency using the currency selector at the top of the website.
9. Can I share the files I purchased?
No.
Your purchase is licensed for your personal use only.
AMS Music Shop books, sheet music, audio files and other downloadable materials must not be copied, uploaded, shared, redistributed or resold.
Please respect the copyright attached to the music and teaching materials you purchase.
10. How do I contact AMS Music Shop?
For help with an order, download or shop-related question, please use our Contact Us page.
Please include your order number whenever possible, as this makes it much easier to locate your purchase.
You can also email:
Please note that general violin or piano tuition questions are not handled through shop support unless they specifically relate to a product you have purchased.
Still need help?
If you have worked through the relevant information above and still need assistance, please visit our Contact Us page and we’ll be happy to help.